Privacy Policy
Effective Date: July 28, 2026
Pet Recovery Solutions ("Pet Recovery Solutions," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, contact us, or otherwise interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you interact with our website, you may voluntarily provide information including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Company or veterinary clinic name
- Payment information (processed securely through third-party payment providers)
- Account login information (if applicable)
Order Information
When you place an order, we collect information related to your purchase, including:
- Products ordered
- Order history
- Shipping preferences
- Transaction details
Pet Information
To recommend appropriate product sizing or improve your shopping experience, we may collect information such as:
- Dog breed
- Weight
- Measurements (such as snout length and chest circumference)
- Age
- General recovery-related information voluntarily submitted
We do not collect veterinary medical records unless voluntarily provided by you.
Automatically Collected Information
When you visit our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Provide customer support
- Respond to inquiries
- Recommend appropriate product sizing
- Improve our website and customer experience
- Send order confirmations and shipping updates
- Detect fraud and protect our business
- Comply with legal obligations
- Send marketing communications (only where permitted or with your consent)
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing effectiveness
- Personalize your experience
You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
4. How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email marketing platforms
- Analytics providers
- Customer support platforms
- Professional advisors (such as accountants or legal counsel)
These service providers are authorized to use your information only as necessary to perform services on our behalf.
We may also disclose information if required by law or to protect our legal rights.
5. Payment Information
Payment transactions are securely processed through third-party payment providers. Pet Recovery Solutions does not store complete credit card numbers on our servers.
Please refer to the privacy policies of the payment providers you choose during checkout.
6. Marketing Communications
If you subscribe to our newsletter or marketing emails, we may send information about:
- New products
- Product updates
- Promotions
- Educational content
- Company news
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
9. Your Privacy Rights
Depending on where you live, you may have certain privacy rights, including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your data
- Object to certain processing
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
10. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Correct inaccurate personal information
- Request access to your personal information
- Limit certain uses of sensitive personal information (where applicable)
Pet Recovery Solutions does not sell personal information.
11. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child under 13, we will promptly delete it.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
13. International Visitors
If you access our website from outside the United States, please understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective immediately upon posting the updated policy on this page. The Effective Date above will indicate when the policy was last revised.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Pet Recovery Solutions
Email: brian@petrecoverysolutions.com
Website: https://petrecoverysolutions.com